The Customer's Usually Right

The Customer's Usually Right is the tenth episode of the fourth season on Wings, and the 60th episode overall in the series.

Synopsis[]

One Christmas Eve, Joe becomes irritated about getting charged a rewind fee for a returned videotape. When he goes to Nantucket Video to complain, it ends up costing the nice old lady her job. His guilt worsens when he finds out that Lowell watched the tape and didn't rewind it and that Debbie collapsed from stress and is now hospitalized. He visits the hospital (posing as "Jed"), only to find her entire family present, and she seems to recover after hearing his apologetic words.

Credits[]

Main Cast[]

Guest Cast[]

Walter Addison as Passenger #1
Suzanne Goddard as Passenger #2
Trish Monaco as Aeromass Gal (uncredited)
Ralph P. Martin as Angry Man
Phil Buckman as Carter
Lorna Scott as Angry Woman
Ellen Albertini Dow as Debbie Murphy
Michael Pniewski as Mike Murphy
Janice Kent as Jeanette Murphy
Christian Cousins as Danny Murphy

Quotes[]

Helen Chapel - "Hey Brian, look what I made for our Christmas Eve!"
Brian Hackett - "Helen, why do you always do this? Every year you make a gorgeous gingerbread house, and every year you won't let us eat it."
Helen Chapel - "Well, 'cause it's so cute."
Brian Hackett - "Let me just have a little taste."
Helen Chapel - "No."
Brian Hackett - "C'mon, c'mon. I'll chew you a skylight."
Helen Chapel - "No. You know how the tradition works. Every Christmas Eve, we go to my place, we have a nice dinner, we watch videos. And then after you and Joe leave, I realize another year's gone by and I'm still alone, and that's when Hurricane Helen comes and sucks the roof off this baby."
Brian Hackett - "Must've had a real bad year. I see you've added a second story."

Helen Chapel - "So what'd you get? Miracle on 34th Street?"
Joe Hackett - "No no, they were all out. Even the David Hartman version."
Helen Chapel - "Psycho?"
Brian Hackett - "That's more of a Mother's Day film, isn't it?"

Antonio Scarpacci - "I suppose I could go to my cousin Giacomo's and risk catching a contagious disease. Big swollen glands, Roy's house. Possible sterility... Roy's house."
Roy Biggins - "C'mon, c'mon."
Antonio Scarpacci - "Please, I just need a moment."
Fay Cochran - "You're terrible. You only take your mother out of that nursing home once a year on Christmas Eve. I know you're inviting Antonio just so you'll have someone to talk to."
Roy Biggins - "Oh Fay, you couldn't be more wrong. I'm inviting him so Mom will have someone to talk to."

Helen Chapel - "Oh, what's Joe talking about? There's plenty of good movies here. Here's one: Trading Places."
Brian Hackett - "Oh hey, perfect. Yeah, comedy, Christmas-themed, just the right amount of nudity."
Helen Chapel - "Brian, there's no nudity in this film."
Brian Hackett - "Excuse me, approximately 45 minutes in, Jamie Lee Curtis takes her top off."
Helen Chapel - "Not tonight she doesn't. Oh you know, I wouldn't mind seeing this one again: Kramer vs. Kramer. You know, it's family, it's loving, it's..."
Brian Hackett - "JoBeth Williams naked in the hallway?"
Helen Chapel - "Is that all you remember from a film? Who's naked?"
Brian Hackett - "Ah, some people go out humming a theme song. I'm more of a nudity savant. C'mon test me, test me."
[Helen holds up Working Girl]
Brian Hackett - "Ah, that is... Melanie Griffith vacuuming topless 73 minutes in."
[Helen holds up About Last Night]
Brian Hackett - "Okay, Demi Moore, kitchen scene, backlit by the refrigerator light."
[Helen holds up "Deliverance"]
Brian Hackett - "Ned Beatty scrambling up the hillside... Wow, talk about a mood breaker."

Joe Hackett - "I need you to take this charge off my bill."
Carter - "Well it says right here, you didn't rewind Sea of Love."
Joe Hackett - "I don't care what it says. I rewound it, and you owe me 50 cents."
Carter - "Look, I know in your day 50 cents was a lot of money--"
Joe Hackett - "Wait, in my day? C'mon, I'm in my thirties."
Carter - "So's my dad!"

Angry Woman - "Look, if I give you the 50 cents, will you get the hell out of here?"
Joe Hackett - "Hey, hey, hey, lady, it's not about the money. It's about his attitude. Do you want him talking to you like this?"
Angry Woman - "Absolutely! It means you'd be gone and I'd be at the head of the line."

Helen Chapel - "Let's just try to have a nice evening."
Brian Hackett - "Yeah, the way we do every year. You'll eat too much, I'll drink too much, we'll lie on the floor, we'll loosen our pants--"
Helen Chapel - "I'll be disgusted."
Brian Hackett - "Right! It's Christmas!"

Jeanette Murphy - "Where did he go? He disappeared. Oh, my God Mike. It's like he was sent here. Like an angel."
[An elevator bell chimes]
Danny Murphy - "Listen, Daddy, a bell. Maybe Jed just got his wings."

Trivia[]

This episode takes place on Thursday, December 24th, 1992.
The final scene is a homage to It's a Wonderful Life (1946).